Discover our Happiness Guarantee
We’re happy when you’re happy
We want you to enjoy your glasses, full stop. To show you that we really mean it, everything you purchase at Laubman & Pank comes with our signature Happiness Guarantee.
30-day money back guarantee* for your peace of mind
If you for whatever reason are not happy with your glasses, prescription sunglasses or contact lenses within 30 days*, we will find a solution that you will be happy with, including exchange and refund.
Happiness Calls for our commitment to you
We are committed to keep you happy even after you have left the store, as we genuinely care about you and your eyes. We will give you a courtesy call within the first 2 weeks just to check how you are liking your new glasses and answer any questions you might have along the way.
Breakage protection promise for when accidents happens
Damage your frames or lenses within the first 12 months and we’ll replace them for 50% of the current retail price (contact lenses are not covered) – we’ll also replace faulty products at no cost within 24 months of purchase**.
Lifetime free adjustments for many happy returns
Pop in for a free professional tune up and clean whenever you like, for as long as you own your frames!.
4-step quality guarantee for world class eyewear
We conduct scientific stress tests, aging, breakage and endurance trials to ensure all our products retain their shape and stability so you get the best value over time.
Terms and Conditions
*30 day money back guarantee starts from the date of original purchase. Coloured, disposable or conventional contact lenses can’t be replaced due to a colour change. Guarantee doesn’t cover consultation fees or any other eye examination fees.
** SUPPLIER GUARANTEE AND RETURNS POLICY: The benefits given to you under this express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque. No refunds will be given for purchases of gift cards.
Our express warranty is provided by Laubman & Pank Pty Ltd (ABN 43 007 512 692)
75 Talavera Road, Macquarie Park, NSW, 2113.
T. 1800 088 199 .