WARRANTY POLICY​

Warranty Policy, “Laubman & Pank”, “we”, “our”, “us” refers to Luxottica Retail Australia Pty Limited (ACN 000 025 758) for purchases in Australia and our related bodies corporate and ultimate holding company Luxottica Group S.p.A where applicable.  ​ 

Manufacturing warranty for items purchased in store at  Laubman & Pank ​ 

The applicable consumer laws in Australia protect consumers by giving them certain guaranteed rights when they buy goods and services.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. ​ Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque. No refunds will be given for purchases of gift cards. 

In addition, some products may come with an additional manufacturer’s warranty as indicated in the documentation provided with the product. You can make a claim under this additional warranty directly with the relevant manufacturer, or by speaking with one of our staff. It may be necessary for us to send your product to the for it to be assessed within a reasonable period of time. 

These warranties do not cover; certain scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear. 

Frame, Sunglasses or Lenses (Excluding Ray-Ban Meta, Oakley Meta, Ray-Ban Stories, Nuance Audio Glasses and accessories) Warranty 

If your frame, sunglass or lens purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to a Laubman & Pank store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer. ​ 

This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws. 

Unfortunately, we don't offer repair services or spare parts. Customers must present to a Laubman & Pank store in the country of purchase to process in store all returns, exchanges and any warranty claims.  ​ 

Ray-Ban Meta, Oakley Meta, Ray-Ban Stories Manufacturer’s Warranty 

Ray-Ban Meta Glasses, Oakley Meta Glasses and Ray-Ban Stories come with a manufacturer’s warranty and are subject to different terms and conditions. 

Download the full Ray-Ban Meta collection warranty here 

Download the full Ray-Ban Stories warranty here 

Download the full Oakley Meta warranty here 

Hearing Devices and Accessories Manufacturer’s Warranty 

Hearing Devices and Accessories 

Your hearing devices and accessories come with a manufacturer’s warranty covering defects in design, materials and workmanship, so you can feel confident in your investment. A manufacturer’s warranty does not cover damage caused by accident, misuse, damage, neglect, normal wear and tear, loss or theft, moisture damage, or repairs by unauthorised or unqualified third parties.  

Nuance Audio products come with a manufacturer’s warranty covering defects in design, materials and workmanship for a period of two years from the date of purchase. Download the full Nuance Audio products warranty here.

The manufacturer’s warranty does not cover damage caused by accident, misuse, damage, neglect, normal wear and tear, loss or theft, moisture damage, or repairs by unauthorised or unqualified third parties. 

The Nuance Audio product warranty does not apply to any lenses fitted to the Nuance Audio Glasses frames. For the warranty available on any lenses, please see the Laubman & Pank Warranty for Lenses.