Warranty Policy, “Laubman & Pank”, “we”, “our”, “us” refers to Luxottica Retail Australia Pty Limited (ACN 000 025 758) for purchases in Australia and our related bodies corporate and ultimate holding company Luxottica Group S.p.A where applicable.
Manufacturing warranty for items purchased in store at Laubman & Pank
The applicable consumer laws in Australia protect consumers by giving them certain guaranteed rights when they buy goods and services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
If your frame, sunglass or lens purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to a Laubman & Pank store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Unfortunately, we don't offer repair services or spare parts. Customers must present to a Laubman & Pank store in the country of purchase to process in store all returns, exchanges and any warranty claims.
Laubman & Pank products are guaranteed for a period of 24 months of date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.